These Terms & Conditions apply to all tours, packages and services booked directly with Bellaturca Travel through bellaturca.com, by email, WhatsApp or Telegram. By making a booking, you confirm that you have read and accepted them. Please read them carefully before booking.
Bookings made through third-party booking platforms are subject to that platform's own booking and cancellation terms.
Bookings
- You can book on our website, by email at info@bellaturca.com, or by WhatsApp or Telegram at +90 532 050 79 33.
- The person making the booking must be at least 18 years old. If you book for others, you confirm that you are authorized to do so, that these terms apply to everyone in your party, and that you are responsible for all payments for the booking.
- For packages that include domestic flights, all names must be entered exactly as they appear in each traveler's passport.
- After booking, you will receive a confirmation email with your booking number and the services you have booked. We will then contact you about hotel room preferences and other details, so please check your inbox, including your spam folder.
- Please check your confirmation carefully and let us know right away if anything is incorrect. Later changes may not be possible.
- Private tours are available for up to 10 adults.
Prices
- Prices are per person and include VAT, unless stated otherwise.
- Airport transfers and the Balloon Flight Watching Tour are priced per vehicle, for 1 to 10 people, children included.
- Child prices and age limits are shown on each tour page and in the booking box.
- What is included and not included in the price is listed on each tour page. Please read it carefully before booking.
- Our prices are the same every day of the year, including public holidays.
- Prices are based on current costs in Turkey and may change without notice due to currency changes, government taxes or other costs beyond our control. After booking, Bellaturca Travel absorbs any increase up to 5% of the total price. Any amount above 5% is charged to the traveler, and if the increase exceeds 10%, you may cancel with a full refund. Prices do not change within 30 days of your arrival in Turkey.
Payment
- A 20% deposit is paid online by card at the time of booking. Card payments are processed securely by Stripe. The deposit is refundable according to the cancellation terms below.
- The balance is paid in Turkey, by card or in cash. If you pay the balance in cash, you receive a 5% discount on the balance.
- Example: for a $1,000 booking, you pay a $200 deposit online. The remaining $800 is paid in Turkey by card, or $760 in cash.
- The balance must be paid on your first day with us. If it is not paid, we may cancel the remaining services, and the cancellation terms below apply.
- Some packages have different payment rules. In that case, they are stated on the package page.
Cancellation by you
Cancellations must be sent in writing, by email, WhatsApp or Telegram, and are valid once confirmed by us. Notice periods are counted back from the tour start time, local time in Turkey.
- Day tours and short tours: full refund if canceled at least 24 hours before the tour starts.
- Multi-day packages with domestic flights: full refund if canceled at least 7 days before the tour starts. After that, the deposit is non-refundable, because flight tickets are issued in the traveler's name, and any amount paid above the deposit is refunded. Some packages with short flights have a 24-hour policy, as stated on the tour page.
- Airport transfers: full refund if canceled at least 12 hours before the pickup time.
- Balloon Flight Watching Tour: free cancellation until the evening before the tour. If balloon flights are canceled the day before, you receive a full refund. If flights are canceled at the launch site, you receive a 50% refund.
Each tour page shows the cancellation policy for that tour. If a tour page states a different policy, the tour page applies.
Cancellation or changes by us
If we have to cancel a confirmed service, we will let you know as early as possible and offer a similar alternative at no extra cost. If the alternative does not suit you, you will receive a full refund of the amount paid.
We may need to change routes, the order of visits or departure times for safety, weather or operational reasons. We always try to keep the tour as close as possible to what you booked.
Domestic flights
- When a package includes domestic flights, we book economy class tickets in your name with Turkish Airlines, Pegasus Airlines or AJet Airlines, subject to availability.
- Tickets include 15 kg of checked baggage and 8 kg of cabin baggage. Extra baggage can be bought on the airline's website.
- If an airline changes or cancels a flight, any resulting extra costs, such as additional hotel nights, meals or transfers, are paid by the traveler at the time of service.
Passports, visas and entry
- Visa rules for Turkey depend on your nationality. Please check the official website of the Turkish Ministry of Foreign Affairs. If you need an e-visa, apply only on the official site: www.evisa.gov.tr. Unofficial sites charge extra fees.
- You are responsible for carrying all required travel and health documents, including a passport that is usually required to be valid for at least six months. Please check the rules for your nationality.
- We are not responsible if you are refused boarding or entry to Turkey because of missing documents, or if your entry is refused or delayed at passport control. In such cases, your refund request will be reviewed and the cost of services we can still cancel will be refunded.
Health and special needs
Travelers with a medical condition that may affect their travel, and women more than 30 weeks pregnant, must inform us at least 30 days before the tour starts and provide a medical certificate confirming they are fit to travel. Please note that airlines and balloon operators have their own health and pregnancy rules. We may decline or cancel a booking if the required certificate is not provided, and we are not responsible if an airline or operator refuses to carry a traveler who has not informed us of their condition.
Luggage
Our packages do not include luggage porterage or airport assistance services. These may be available on some routes for an extra fee; please contact us after booking. We recommend packing light: bring only what you can comfortably carry between the vehicle and your hotel room.
Liability and force majeure
Bellaturca Travel is not responsible for loss, damage, injury, illness, delays or schedule changes caused by events beyond our control, including weather, natural events, strikes, airline changes, or decisions of public authorities. We are also not responsible for any loss caused by the acts or omissions of the traveler or members of their party, or of third parties not connected with our services.
Travel insurance
We strongly recommend comprehensive travel insurance covering cancellation, medical costs and all activities on your trip, such as balloon flights, horseback riding or ATV tours. We cannot accept responsibility for costs that result from not having adequate insurance.
Problems during your trip
If anything is not right during your trip, please tell your guide or contact us right away by WhatsApp or Telegram at +90 532 050 79 33, so we can fix it while you are still with us.
Payment security
If incorrect card or billing details are provided, your booking or tickets may be delayed. We may cancel a booking if the card payment is declined or the card details are incorrect, and we may carry out checks to prevent card fraud.
Governing law
These Terms & Conditions are governed by the laws of the Republic of Turkey.
Company details
Bellaturca Travel
TURSAB License No. 11177 (A-group)
Ürgüp, Cappadocia, Turkey
Email: info@bellaturca.com
WhatsApp & Telegram: +90 532 050 79 33
